Learning. Adult Learning…

Yesterday one of our customers asked about the difference between “learning” and “adult learning.” I was tempted to say there is no difference (just to get the discussion going – and, in a sense, demonstrating adult learning techniques). Instead, I grabbed a couple of colored markers and started listing elements of learning on the whiteboard (also sneakily using adult learning techniques). Here is a high-level summary that you are free to use, the next time you are discussing adragogy with your friends or neighbors…

You probably have heard of the “right brain / left brain” concept. It is generally-believed that different sides of the brain handle different types of thought processing:

Right Brain = intuitive, creative, spacial
Left Brain = logical, analytical, verbal

Actually, when discussing learning styles, preferences, and teaching techniques, you can break these down into finer detail:

  • Verbal = reading, speaking, writing
  • Visual = pictures, graphics, maps, colors, formatting
  • Auditory = sound, rhyme, rhythm, music
  • Kinestetic = touch, action, movement, position, location in space

(…hang in there, we’re going somewhere with all this…)

Accelerated Learning is engaging “all” (or as many as is reasonable) of these above-mentioned perspectives in the learning and teaching process. So key elements of Accelerated Learning are:

  • using all learning perspectives
  • collaboration among the learners
  • activities with feedback
  • contextual learning (e.g. back-on-the-job application)
  • a positive non-threatening learning environment

Experiential Learning is in contrast with a “brain dump” or content presentation (talking “at” the students). Key elements of Experiential Learning are:

  • students participate completely and have some control over the direction
  • learning is based on direct confrontation with practical, social, personal, research challenges
  • self-evaluation is integral throughout the learning, along with outside expert supportive guidance (from the facilitator or instructor)

Adult Learning is

…using an activity-based combination of Accelerated and Experiential learning to optimize the comprehension, retention, and application of the presented concepts. In other words, so the students HEAR, UNDERSTAND, REMEMBER, and can USE the concepts in their life. In other words – good learning for adult, child, anybody!

Andragogy is the study of best practices for adult learning. Andragogy says adults bring to the learning environment some elements that are a little different from what children bring.

Adults tend to have:

  • more life experiences to refer back to
  • more independence in their learning (perhaps more need to experiment)
  • more motivation by personal need / their own situation ( WIIFM )
  • a strong need to direct the learning experience
  • desire to have the “teacher” be a collaborating facilitator, not a content deliverer
  • expectations for questions to be open-ended, to lead discussions, and tie-back examples

Honestly, I still think that a good learning environment is pretty much the same for any learner – young or old – child or adult. Perhaps a key difference is just the amount of baggage an adult learner brings to the learning environment. That, and, I suppose, many adults don’t usually like to be treated like children. Unless we’re talking about donuts. Or candy. (The thing that is most influential on the evaluation of a learning situation is whether or not donuts were supplied during the training…)

Technical Writing

A few days ago, I was chatting with the woman sitting next to me on the Red Line. She was obviously a writer (that’s for a different post). We got talking about what she writes, and, of course, as it seems to be with everyone lately, she writes “science fiction.” I politely asked her what she defines that as, and she told me “you know, writing about technology that doesn’t totally exist yet, and its impact on society.” I offered that I do the same type of writing, but call it “technical writing.”

Technical Writing is a broad category that includes how-tos, instructions, installation guides, user manuals, FAQ, and yes, even PR and marketing pieces. I would say that technical writing involves (1) technology (of some sorts) and (2) its impact on humans (of some sorts).

A good technical writer includes, in relatively simple terms, not only the hows, the whys, and the what-abouts, but also the WIIFM of the reader. Usually a reader of technical writing is reading this piece of – errr… writing – not for enjoyment, but to figure something out. Yes, there is the how-do-I-do-this component. There is also the element of “what options do I have?” and “why would I do this verses that?” In other words, how the technology affects (impacts) the reader / user.

“For best results, wash in cold water separately, hang-dry and iron with warm iron. For not so good results, drag behind car through puddles, blow-dry on roof rack”

-care instructions from Heet (Korean sport-shirt company)

A really good technical writer includes acknowledgment of any particularly obtuse steps, likely frustration experienced by the reader, or, gods forbid, something kind of neat (unique, surprisingly amusing, intriguing) about the process.

Within reason, make typefaces and formatting your ally. Draw attention to cause and effect. If there is a specific order, make that clear. If things can be done in almost any order, then make that clear, also. Do not assume understanding. All that said, a technical writer should be aware of “over-explaining.”

“Everything should be made as simple as possible, but not simpler”

-Albert Einstein

Technical writers should always be aware that each medium has its advantages and disadvantages. You can’t explain how to fix a car’s transmission over email. While you could, technically, explain sign language in writing, a video would probably be more effective. Leaving driving directions on a voice-mail is just mean…

I discussed this article with the Logan Square team of editors, and one of the points made was the ethical responsibility of technical writers. If the technology is not-quite-there-yet or there are some -ahem- “cautions” that the reader need to consider, those elements should be communicated. Otherwise, the technical writer is, indeed, just writing science fiction…

Spanitz Bros Sausage Co

Spanitz Brothers Sausage: I would be derelict not to mention and acknowledge this awesome sausage company that happens to have some name similarity to our efforts over here.

Spanitz Bros Sausage Co is based in the Detroit Area of Michigan. And, well, let’s let them tell you:

For sausage lovers, fresh pork sausage is the epitome of the art form. Yet truly great pork sausage is rare. So when Pete and Paul Spanitz got tired of the garden-variety sausage typically found in grocery stores, they decided to take matters into their own hands—literally. Together, they shared a vision: Become the world’s most popular sausage producers by crafting in small batches the world’s most outrageously good sausage from key ingredients initially sourced at Detroit’s Eastern Market.

In 2011, Paul passed away unexpectedly. Although devastated by the loss of his twin brother, Pete Spanitz was resolved. They would continue to strive toward their intrepid vision—Paul in spirit and Pete in the flesh. Crazy? Maybe. But check this out: Spanitz Bros. sausage just happens to be crazy delicious.

In the spirit of keeping Paul’s legacy alive, a part of every sale goes to benefit the Paul Spanitz Memorial Scholarship Fund in Lincoln Park, Michigan and a local animal shelter. Paul was a great teacher, person, animal lover, and occasional animal himself.

We here at Spanitz Consulting can vouch for the intense dedication this sausage company has for quality, ethical business practices, and providing great service. Oh, and the sausage is indeed crazy delicious.

Ironically, Spanitz Consulting has worked with many MBA folk that LOVE to talk about “making the sausage” and how executives don’t need to know how it is made, blah blah blah. Having first-hand knowledge of the sausage-making business, and seeing what quality really is, I have to argue that perhaps it is prudent to know a bit about the sausage, where it comes from, and how it is made. But don’t just take our word for it, check out their stuff over at http://spanitzbrossausage.com/

Change is inevitable…

…I’m sitting here in Logan Square with one of our crack teams of editors listening to what seems to be Hip Hop remakes of Anne Murray

This website, spanitz.com, has existed as the domain “spanitz.com” since 1996. In the couple of years since its inception, very little has changed. That was sarcasm. At one point, the page count had gotten up to several thousand pages, all absolutely critical to the operation of the overall website. That was sarcasm again…

I’m thinking back to the first version – an evolution of an *earlier* version (if we’re using Lord of the Rings as a reference, think before Hobbit and more Silmarillion) – that grew from the personal pages on CompuServe. I had to ask for permission from the Chicago Tribune to use a half-inch by half-inch low-resolution photo of downtown Chicago at night as a corner image in the upper left corner of the main home page. It was pretty much a black nebulous blob with some floating shiny sparkles. (Eh, see how apt the Silmarillion reference?) The Trib didn’t know what to do with my request and I eventually got a “no” letter from their legal department, so I emailed the webmaster, explained that I’d put a link back to their website, and, you know, that would be cool. He (or she) said yes, and tech-to-tech won out again…

Since then, I’ve discovered the wonders of building parts of the website in frames, embedded pages, layers, JavaScript, Java, PHP… There were many swings and misses, things that worked when they shouldn’t have, and things that just refused to work so had to be reworked. It was always a labor of love

This latest incarnation is because several friends, relatives, and (gasp) customers have been hitting Spanitz Consulting up for advice and assistance with some of the newer technologies. Sometimes I do relate with the Eddie Izzard skit about Jeff Vader and the Death Star canteen, but at some point one does need to keep up with the times. Not responding is still a response. Change is inevitable.